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How to Find an IT Managed Services Provider

Research before selecting your IT managed services provider will help you make a sound decision, if only because there are so many options out there and not all are created equal.

Here are considerations to make as you come up with your final choice:

Experience

Your IT managed services provider will serve as your end-to-end solutions provider, so if they have insufficient knowledge and experience, there may be a disconnect between services you expect and services you actually get. If your industry has specific requirements, it is crucial that your IT-MSP understands the importance of such.

Qualified Staff

A good IT managed services provider will have enough qualified staff not just to maintain your current structure, but also to keep you thinking forward. We’re all aware that an outsourced IT solutions provider, such as an IT-MSP, caters to more than a single client at a time. If they have very little people managing your current IT needs, how are they going to help you grow in the future?

Payment

The three most common types payment include alerting and monitoring only, pay per device, and pay per user.

>> Alerting and Monitoring

In this scenario, the provider either conducts software updates and sends patches, or sends the alert to your IT representative who will handle it. This service structure is not going to fix any issues arising, but it is a solid and less pricey solution if you have an internal team IT team in your company.

>> Per Device

This structure has customers paying by the total number of supported devices. This type of payment structure is often the most expensive and least preferred.

>> Per User

This is the most common pricing model used today, mainly because it offers a lot of flexibility. All devices owned by the user will be covered by the user cost itself. Very cost-effective indeed.

Communication

As a client of your IT managed services provider, you have every right to know all that you want to know regarding the technology you’re using. There are various types of clients, ranging from those who only want their issues resolved to those who would like to know how such issues were resolved step after step. Wherever you fall in this wide spectrum, it is a must that you know your communication options with the IT managed services provider you have chosen.

Trust

Choosing an IT-MSP should be viewed as entering into a partnership with the company or even hiring someone to join your internal team. The goal is to be able to trust them. Otherwise, they will only turn into a liability, so you’ll need to reconsider and look for other options.