Present world in which we leave is so dynamic to an extent that everything is fast changing due to various factors. The change factor is even considered a normal thing in many sectors of the economy. Business is the top most sectors than is experiencing rapid rate of change due to the technological advancement in the sector. Improvement of every business is much dependant on the business being able to deal with the frequent changes that faces it. User and customer experience is a key thing that any business that tries to overlook this fact will be forced of the market unawares.
The business must realize that the customers does not live in a static environment and thus their taste and preferences are subjected to constant change and since they are king in any business their changing demands must be met for the business to remain relevant in the market. User and customer experience in any kind of business are influenced with various factors. Among them are:.
Maturity of the organization.
The ability of the organization to create strategies that will ensure that a attractive customer experience is constantly maintained is referred to as a mature organization. A mature organization operate well by testing each undertaking that is responsible to the increase of customer experience and ensure that the customer’s needs are aligned to their products and services.
Examination of the feelings of a person concerning a good tends to be trivial in the present mode of corporate operation. A customer would only react against a product after buying it and using it and noting its significance as well as demerits. We can all content to the notion that many people tend to show their emotions on social media and the response on the social media would rely on their choice on social media. Discontented clienteles would clearly have undesirable attitude about the good and would post it in almost all the sites for people to see and cease from purchasing the product. Conversely, if the products appealed the client good comment about the product would follow and people would have a positive like towards the product. A point where there exist a rising number of customers that express their thoughts about the product on a social media, it becomes obvious that the corporations have a high number of clientele. This opines from the fact that good comments on a product would call for high number of views. The feelings of the client additionally have an influence on the company. If a client leaves a bad comment about the services offered by the company, it would be upon the company to sought out point where they might have missed the mark and clean the bad reputation about then customer.