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How to Choose a Computer Repair Company Plenty of families have their own choices of of self-described computer guys who are more than talented in doing computer repairs, and doing them correctly. However, what distinguish experts from the ones you really want to be working on your computer are three crucial elements — experience, support, and documentation. If you know what questions to ask, you can quickly weed out the fly-by-night folks from those ones that truly mean business. Professional Credentials There are various types of computer certifications nowadays. Some are pertinent to computer repair, and others not that much. At the end of the day, you have to ask if them what certifications and other credentials they have. If they don’t, or if they talk about some type of “certification,” just take a note of the information they provide you and check legitimacy issues after the interview.
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Experience and Client References
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Now ask how much experience they have and if they can give you customer references. Most technicians have prepared references already– people that they get along with and who are more than glad to give them sparkling recommendations. The idea here is to just know how long they’ve been fixing computers, and get one or two names. Specialization As we mentioned, Apple offers their own certifications, Microsoft as well and so on. Beyond OS, some technicians are also more skilled and knowledgeable when dealing with computer brands, no matter if they work with Windows machines most of the time. Each PC manufacturer has quality issues year in and year out, and technicians with substantial experience simply learn how to fix those issues from experience. Just ask if they specialize in particular computer brands. Rates and Cost Limits Any type of PC problem shows hints of a potential cause – perhaps the hard drive, the display, the motherboard, etc. It generally takes one hour max to figure that out, and with the one-hour minimum charge usually applied, just ask the tech if they could spend that entire hour troubleshooting before telling you they’ll need longer and more money to fix the problem. A refusal means you should find another tech. Backup Backing up data before repair is ever more important these days. So an effective way of seeing if this technician must even be allowed to deal with your computer is to inquire what preliminary backup processes they intend to do. If they just give you that blank stare, look for another prospect. Service Guarantees Ask the tech if they offer a guarantee for repairs for what number of days or weeks. As soon as you get a satisfactory answer, have them write down your agreement before you begin the repair. The job of this document is obviously to protect both sides.